Chateau Diviso™

Do you deliver? If so, how does it work?

Absolutely. Unless you’re installing a fire pit kit or building a stone grill surround, you’ll likely need the assistance of a 48-foot flatbed semi-truck with a carry-on forklift. Before we deliver, we’ll always verify that we can access the drop site. We’ll need enough room to turn a large truck around along with 15 feet vertical clearance above any trees or carports.

How much does a pallet of stones weigh?

A pallet of stones weighs about 3,000 pounds, the same as a Ford Focus. That’s a ton and a half of concrete blocks! Each pallet contains about 100 square feet of stones. If you want to know approximately how many pallets you’ll need for your project, divide your total square footage by 100.

If I have extra stones, can I return them?

There’s nothing worse than being stuck with something you don’t need. That’s why we’ve always let our customers return extra stones in like-new condition for a full refund. It’s industry standard to charge a per-stone restocking fee for any returned items, but since it’s challenging to deliver the precise amount of stones for a project, we don’t charge any extra fees.

Do I have to return the pallets my pavers arrive on?

No, you don’t have to return the pallets. However, just like glass milk jars or pop cans, we charge a deposit for each pallet delivered so that we can get our pallets back in order to repair and reuse them again and again.

Any time after delivery, you can bring your pallets back for a full refund. If you have a few pallets of extra stones, you can return them just as they came for a full refund on the stones and the pallets. Customers will often rush individual pallets back during their project, but there’s no rush. You can return the pallets in bulk after the project is complete without accruing any interest or late fees.